We care about the health and safety of our employees, customers and communities

A Note from Elkton Gas President, Christie McMullen

As we navigate these uncertain times, I am in awe of the strength and resilience of our community. Especially inspiring is the response of our medical community and first responders who continue to selflessly hold the line against this pandemic to protect each and every one of us. I’m also incredibly grateful for the unsung heroes ensuring our basic needs can be met, including those supporting our supply chain, grocery and food service providers, and pharmacies, among others.

Elkton Gas too has many dedicated employees on the front lines – working to maintain safe, reliable, affordable - and uninterrupted - natural gas service for our customers. As a company and a community, we appreciate their efforts as they provide essential infrastructure maintenance and emergency response both in homes, when necessary, and in the field. Rest assured, our commitment to safety – yours, our employees, and that of the communities we serve – remains our highest priority. That’s why our employees are working in strict accordance with guidelines set by federal, state, and local health agencies, that are shared by so many of our utility peers across the nation – whether in the field or at home wherever possible.

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In response to COVID-19, ELK has activated the following practices for the well-being of our community:

CUSTOMERS

We will not disconnect service for customers who can't make a payment due to impacts caused by the coronavirus. Customers may continue to receive bills and past-due notices. However, Elkton Gas will not send a final shut-off notice and disconnect service.

Common Questions

How will I pay back my past-due bills? Is support available for businesses?

We recognize that this is a challenging time. If you would like to speak with a Customer Service Representative about a Payment Arrangement on a pending or past due balance, please call 1.866.281.6483, Monday through Friday, 7a.m.-8p.m.

If you have a pending or past due balance and are not able to make any payments at this time due to the pandemic, please email us at correspondenceELK@sjindustries.com.  We'll note your account, and ask that you contact us back in 30 days to provide an update on your ability to pay at that time.

Other payment & assistance options:
  • Pay online with My Account
  • Pay by phone or mail
  • Payment Arrangement
  • Budget Billing
  • Low income assistance

You May See Us in Your Neighborhood

As an essential service, you may see us reading your meter or performing a required service. For everyone’s safety during in-home visits, our employees are working in strict accordance with guidelines set by federal, state, and local health agencies. These include washing hands before and after any visit, wearing personal protective equipment while performing work, maintaining a distance of six feet while in a home or business and asking that customers keep the same distance.

We have also postponed participation in Customer Outreach events and closed all in-person Customer Service Centers.

Beware of Scammers

Unfortunately, scammers are using this time of health and financial uncertainty to attempt to deceive us. Therefore, it’s important that we avoid becoming victims by taking a few precautions:

  • Never provide your social security number or personal information to anyone initiating contact with you claiming to be a utility representative or requesting you to send money.
  • Always ask to see a company photo ID before allowing any utility worker into your home or business.
  • Do not give payment in any form- cash, check, or credit- to anyone coming to your door.
  • If you’re unsure, call ELK at 1.866.281.6483.

EMPLOYEES

Elkton Gas is continuing all functions necessary to provide safe, reliable, affordable natural gas service, including having our crews out in your community responding to customer issues or emergencies, and performing maintenance on our system. We have also taken the following precautions:

  • For employees whose role requires them to work from an Elkton Gas center or in the field, we are following Centers for Disease Control (CDC) guidelines and taking every action possible to ensure social distancing and sanitizing protocols.
  • The rest of our employees are required to work from home when possible.
  • All business travel outside our service territory is banned.
  • Our staffing and operational plans for all functions across the company are under constant evaluation.
  • We are in close contact with public health authorities, the public utility commission, and our emergency management partners.

ADDITIONAL RESOURCES

Avoid rumors and inaccurate information by visiting sites with official information on the coronavirus. Please consult the following resources:

We are in this together and dedicated to providing a source of stability in these uncertain times.
Together, we will pull through this and emerge stronger.